.portal-body{color:#333;background-color:#f8f9fa;min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,sans-serif;line-height:1.6}.portal-body .container-fluid{min-height:100vh;padding-top:1rem;padding-bottom:2rem}.portal-body .logo-container{justify-content:center;align-items:center;margin-bottom:1rem;display:flex}.portal-body .logo-responsive{width:338px;transition:all .3s;max-width:100%!important;height:auto!important}.portal-body .header{margin-bottom:2rem}.portal-body .header h1{color:#2c3e50;margin-bottom:.75rem;font-size:2.5rem;font-weight:700;line-height:1.2}@media (min-width:768px){.portal-body .header h1{font-size:3rem}}@media (max-width:576px){.portal-body .header h1{font-size:1.75rem}.portal-body .header p{font-size:1rem}}.portal-body .header p{color:#6c757d;margin-bottom:0;font-size:1.1rem;font-weight:400}.portal-body .progress-bar-container{margin-bottom:1.5rem;position:relative}.portal-body .progress-bar-container:before{content:"";z-index:1;background-color:#e9ecef;height:2px;position:absolute;top:20px;left:12.5%;right:12.5%}@media (max-width:576px){.portal-body .progress-bar-container:before{left:10%;right:10%}}.portal-body .step{z-index:2;text-align:center;background-color:#f8f9fa;flex-direction:column;align-items:center;padding:0 .5rem;display:flex;position:relative}@media (min-width:576px){.portal-body .step{padding:0 1rem}}.portal-body .step-number{color:#6c757d;background-color:#e9ecef;border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;margin-bottom:8px;font-weight:600;transition:all .3s;display:flex}.portal-body .step-label{color:#6c757d;text-align:center;font-size:.9rem;font-weight:500}.portal-body .step.active .step-number{color:#fff;background-color:#007bff}.portal-body .step.active .step-label{color:#007bff;font-weight:600}.portal-body .step.completed .step-number{color:#fff;background-color:#28a745}.portal-body .step.completed .step-label{color:#28a745}.portal-body .card{background:#fff;border:1px solid #e9ecef;border-radius:12px;margin-bottom:20px;padding:30px;box-shadow:0 2px 10px #0000001a}.portal-body .card h2{color:#2c3e50;margin-bottom:15px;font-size:1.8rem;font-weight:600;line-height:1.3}.portal-body .card h3{color:#495057;margin-bottom:15px;font-size:1.3rem;font-weight:600}.portal-body .card>p{color:#6c757d;margin-bottom:20px}.portal-body .card+.card{margin-top:30px}.portal-body .form{margin-top:20px}.portal-body .form-group{margin-bottom:25px}.portal-body .form-group label{color:#495057;margin-bottom:8px;font-size:.95rem;font-weight:600;display:block}.portal-body .form-group input,.portal-body .form-group select,.portal-body .form-group textarea,.portal-body .form-group .form-control,.portal-body .form-group .form-select{touch-action:manipulation;color:#333;width:100%;min-height:48px;box-shadow:none;appearance:auto;background-color:#fff;border:2px solid #e9ecef;border-radius:8px;padding:14px 18px;font-size:1rem;transition:border-color .3s,box-shadow .3s}.portal-body .form-group input:focus,.portal-body .form-group select:focus,.portal-body .form-group textarea:focus,.portal-body .form-group .form-control:focus,.portal-body .form-group .form-select:focus{border-color:#007bff;outline:none;box-shadow:0 0 0 3px #007bff1a}.portal-body .form-group small{color:#6c757d;margin-top:5px;font-size:.85rem;display:block}@media (max-width:768px){.portal-body .form-group input,.portal-body .form-group select,.portal-body .form-group textarea,.portal-body .form-group .form-control,.portal-body .form-group .form-select{min-height:52px;padding:16px 20px;font-size:16px}}@media (max-width:480px){.portal-body .card{padding:20px}.portal-body .card h2{font-size:1.45rem}.portal-body .form-group input,.portal-body .form-group select,.portal-body .form-group textarea,.portal-body .form-group .form-control,.portal-body .form-group .form-select{min-height:56px;padding:18px 20px;font-size:16px}}.portal-body .btn{text-align:center;cursor:pointer;touch-action:manipulation;border:none;border-radius:8px;width:auto;min-width:120px;min-height:48px;padding:14px 28px;font-size:1rem;font-weight:600;line-height:1.2;text-decoration:none;transition:all .3s;display:inline-block}.portal-body .btn-primary{color:#fff;background-color:#007bff}.portal-body .btn-primary:hover,.portal-body .btn-primary:focus{color:#fff;background-color:#0056b3;transform:translateY(-1px);box-shadow:0 4px 12px #007bff4d}.portal-body .btn-secondary{color:#fff;background-color:#6c757d;border:none;border-radius:6px;margin:5px 0;padding:12px 24px;font-size:16px}.portal-body .btn-secondary:hover,.portal-body .btn-secondary:focus{color:#fff;background-color:#545b62;transform:translateY(-1px)}.portal-body .btn-outline-primary{color:#007bff;background:0 0;border:2px solid #007bff}.portal-body .btn-outline-primary:hover{color:#fff;background:#007bff}.portal-body .btn:disabled{opacity:.65;cursor:not-allowed;box-shadow:none;transform:none}@media (max-width:768px){.portal-body .btn{width:100%;max-width:100%;min-height:52px;margin-bottom:.75rem;padding:16px 32px;font-size:1.1rem}}@media (max-width:480px){.portal-body .btn{min-height:56px;padding:18px 24px;font-size:1.125rem}}.portal-body .alert{border:none;border-left:4px solid;border-radius:8px;margin-bottom:25px;padding:16px 20px}.portal-body .alert-error,.portal-body .alert-danger{color:#721c24;background-color:#f8d7da;border-left-color:#dc3545}.portal-body .alert-warning{color:#856404;background-color:#fff3cd;border-left-color:#ffc107}.portal-body .alert-success{color:#155724;background-color:#d4edda;border-left-color:#28a745}.portal-body .alert-info{color:#0c5460;background-color:#d1ecf1;border-left-color:#17a2b8}@media (min-width:768px){.portal-body .info-grid{grid-template-columns:1fr 1fr}}.portal-body .status-live-note{color:#15803d;margin-top:.2rem;font-size:.75rem;font-weight:500;display:block}.portal-body .ticket-number{border-bottom:1px solid #e9ecef;margin-bottom:1.25rem;padding-bottom:1rem}.portal-body .status-badge{color:#fff;border-radius:.375rem;padding:.25rem .65rem;font-size:.9rem;font-weight:600;display:inline-block}.portal-body .status-badge.status-valid{background:#198754}.portal-body .status-badge.status-info{background:#0d6efd}.portal-body .replacement-priority-notice{color:#7a5c00;background:#fff8e6;border:1px solid #ffe08a;border-radius:4px;margin-top:.55rem;padding:8px 10px}.portal-body .replacement-priority-notice small{font-size:.85rem;line-height:1.4}.portal-body .form-actions{flex-wrap:wrap;justify-content:flex-end;gap:15px;margin-top:30px;display:flex}.portal-body .portal-footer{text-align:center;color:#adb5bd;margin-top:2rem;margin-bottom:.5rem;font-size:.8rem}.portal-body .portal-footer a{color:#adb5bd;text-decoration:none}.portal-body .portal-footer a:hover{color:#6c757d;text-decoration:underline}.portal-body .order-summary{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;margin-bottom:24px;padding:20px}.portal-body .info-row{border-bottom:1px solid #e9ecef;justify-content:space-between;gap:12px;padding:10px 0;display:flex}.portal-body .info-row:last-child{border-bottom:none}.portal-body .info-row .label{color:#6c757d;min-width:120px;font-weight:600}.portal-body .info-row .value{color:#212529;text-align:right;font-weight:500}.portal-body .customer-info .info-row{align-items:flex-start}.portal-body .success-icon{color:#28a745;text-align:center;background:0 0;border-radius:0;width:auto;height:auto;margin-bottom:20px;font-size:4rem;display:block}.portal-body .ticket-info{background-color:#f8f9fa;border-radius:8px;margin-bottom:25px;padding:25px}.portal-body .ticket-number{background-color:#fff;border:2px solid #007bff;border-radius:6px;justify-content:space-between;align-items:center;margin-bottom:20px;padding:15px;display:flex}.portal-body .ticket-number .label{color:#495057;margin-right:0;font-weight:600}.portal-body .ticket-number .value{color:#007bff;font-family:monospace;font-size:1.1rem;font-weight:700}.portal-body .info-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:15px;display:grid}.portal-body .info-item .label{color:#495057;margin-bottom:5px;font-size:.9rem;font-weight:600;display:block}.portal-body .info-item .value{color:#6c757d;font-weight:400}.portal-body .next-steps{background-color:#e7f3ff;border-radius:8px;margin-top:0;margin-bottom:25px;padding:20px}.portal-body .next-steps h3{color:#0056b3;margin-bottom:15px}.portal-body .next-steps ol,.portal-body .next-steps ul{color:#495057;padding-left:20px}.portal-body .next-steps li{margin-bottom:8px;line-height:1.5}.portal-body .description-section{border-top:1px solid #e9ecef;margin-top:20px;padding-top:16px}.portal-body .warranty-status{margin-top:16px}.portal-body .warranty-notice{color:#0056b3;background-color:#e7f3ff;border:1px solid #b3d9ff;border-radius:4px;padding:10px 12px}.portal-body .warranty-notice small{font-size:.85rem;line-height:1.4}.portal-body .product-option{cursor:pointer;background:#fff;border:2px solid #e9ecef;border-radius:8px;margin-bottom:12px;padding:14px 18px;transition:border-color .2s,background .2s}.portal-body .product-option:hover,.portal-body .product-option.selected{background:#f0f7ff;border-color:#007bff}.portal-body .product-selection-container{margin-top:15px}.portal-body .product-grid{flex-direction:column;gap:15px;margin-top:15px;margin-bottom:20px;display:flex}.portal-body .product-card{cursor:pointer;background:#fff;border:2px solid #e9ecef;border-radius:8px;width:100%;padding:20px;transition:all .3s;position:relative}.portal-body .product-card:hover{border-color:#007bff;box-shadow:0 4px 12px #007bff26}.portal-body .product-card.selected{background-color:#f8f9ff;border-color:#007bff;box-shadow:0 4px 12px #007bff33}.portal-body .product-card-header{align-items:flex-start;margin-bottom:0;display:flex}.portal-body .product-checkbox-container{margin-top:5px;margin-right:15px}.portal-body .product-checkbox{opacity:0;cursor:pointer;width:0;height:0;position:absolute}.portal-body .product-checkbox-label{cursor:pointer;margin:0;display:block}.portal-body .checkbox-custom{background-color:#fff;border:2px solid #dee2e6;border-radius:4px;width:24px;height:24px;transition:all .3s;display:inline-block;position:relative}.portal-body .product-checkbox:checked+.product-checkbox-label .checkbox-custom{background-color:#007bff;border-color:#007bff}.portal-body .product-checkbox:checked+.product-checkbox-label .checkbox-custom:after{content:"✓";color:#fff;font-size:14px;font-weight:700;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.portal-body .product-name{color:#2c3e50;margin:0 0 8px;font-size:16px;font-weight:600;line-height:1.4}.portal-body .product-warranty-info{font-size:13px;font-weight:500}.portal-body .product-warranty-info.warranty-active{color:#28a745}.portal-body .product-warranty-info.warranty-expired{color:#dc3545}.portal-body .product-warranty-info.warranty-none{color:#6c757d}.portal-body .quantity-controls{border-top:1px solid #e9ecef;margin-top:15px;padding-top:15px;display:block}.portal-body .quantity-label{color:#495057;margin-bottom:8px;font-size:14px;font-weight:500;display:block}.portal-body .quantity-input-group{align-items:center;gap:10px;display:flex}.portal-body .quantity-btn{cursor:pointer;background:#f8f9fa;border:1px solid #ced4da;border-radius:4px;justify-content:center;align-items:center;width:32px;min-width:32px;height:32px;min-height:32px;padding:0;font-weight:700;display:flex}.portal-body .quantity-input{text-align:center;border:1px solid #ced4da;border-radius:4px;width:60px;height:32px;min-height:32px;padding:0;font-size:14px}.portal-body .customer-info-section{background:#fff;border:1px solid #e9ecef;border-radius:8px;margin:30px 0;padding:25px;box-shadow:0 2px 4px #0000001a}.portal-body .customer-info-section h3{color:#2c3e50;border-bottom:2px solid #e9ecef;margin-bottom:20px;padding-bottom:10px;font-size:1.4rem;font-weight:600}.portal-body .file-upload-container{text-align:center;background-color:#f8f9fa;border:2px dashed #dee2e6;border-radius:8px;padding:20px;transition:all .3s}.portal-body .file-upload-container:hover{background-color:#e3f2fd;border-color:#007bff}.portal-body .file-upload-container input[type=file]{cursor:pointer;background-color:#fff;border:1px solid #ced4da;border-radius:4px;width:100%;min-height:auto;padding:10px}.portal-body .upload-requirements{text-align:left;background-color:#fff3cd;border:1px solid #ffeaa7;border-radius:4px;margin-top:15px;padding:15px}.portal-body .upload-requirements ul{color:#856404;margin:10px 0 0 20px}.portal-body .upload-requirements li{margin-bottom:5px}.portal-body .file-preview{text-align:left;background-color:#d1ecf1;border:1px solid #bee5eb;border-radius:4px;margin-top:20px;padding:15px}.portal-body .file-preview h4{color:#0c5460;margin-bottom:10px}.portal-body .file-item{border-bottom:1px solid #bee5eb;justify-content:space-between;align-items:center;padding:8px 0;display:flex}.portal-body .file-item:last-child{border-bottom:none}.portal-body .file-name{color:#0c5460;font-weight:500}.portal-body .customer-info-edit input{background-color:#fff;border:2px solid #e9ecef;border-radius:8px;width:100%;min-height:48px;padding:14px 18px;font-size:1rem}.portal-body .customer-info-edit input:focus{border-color:#007bff;outline:none;box-shadow:0 0 0 3px #007bff1a}.portal-body .btn-sm{min-width:auto;min-height:36px;padding:8px 14px;font-size:.875rem}@media (max-width:576px){.portal-body .info-row{flex-direction:column;align-items:flex-start;gap:4px}.portal-body .info-row .value{text-align:left}}.portal-body .address-row{flex-wrap:wrap;gap:8px;margin-bottom:20px;display:flex}.portal-body .address-field{flex:2;min-width:0;margin-bottom:0}.portal-body .address-field-pin{flex:1;min-width:90px}.portal-body .light-border-input,.portal-body .form-group input.light-border-input{box-shadow:none;background:#fff;border:1px solid #ced4da;border-radius:6px}.portal-body .light-border-input:focus,.portal-body .form-group input.light-border-input:focus{border-color:#adb5bd;outline:none;box-shadow:0 0 0 .15rem #adb5bd40}.portal-body .issue-category{color:#6c757d;margin-bottom:20px;font-style:italic}.portal-body .troubleshooting-steps{margin:20px 0}.portal-body .steps-heading{color:#495057;margin:0 0 12px;font-size:1.05rem}.portal-body .troubleshooting-guide{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;margin:20px 0;padding:20px}.portal-body .troubleshooting-guide h3{color:#495057;margin:0 0 15px;font-size:1.1rem;font-weight:600}.portal-body .troubleshooting-step{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;margin-bottom:15px;padding:20px}.portal-body .troubleshooting-step h4{color:#495057;margin:0 0 10px;font-size:1.1rem;font-weight:600}.portal-body .guide-content,.portal-body .step-content{color:#495057;white-space:pre-wrap;word-wrap:break-word;line-height:1.7}.portal-body .troubleshooting-continue-form{margin-top:24px}.portal-body .resolution-check{background:#fff3cd;border:1px solid #ffeaa7;border-radius:8px;max-width:100%;margin:5px 0 16px;padding:15px 20px}.portal-body .resolution-check h3{color:#856404;text-align:center;margin:0 0 12px;font-size:1.1rem}.portal-body .radio-group{flex-direction:column;gap:0;max-width:100%;margin:0;padding:0;display:flex}.portal-body .radio-option{cursor:pointer;background:0 0;border:none;border-radius:0;justify-content:flex-start;align-items:center;gap:0;min-height:auto;margin:4px 0;padding:0;display:flex}.portal-body .radio-option:hover{background:0 0;border:none}.portal-body .radio-option:has(input:checked){background:0 0;border:none}.portal-body .radio-option input[type=radio]{appearance:auto;-webkit-appearance:radio;vertical-align:middle;flex-shrink:0;width:16px;height:16px;margin:0 8px 0 0}.portal-body .radio-label{color:#495057;white-space:nowrap;align-items:center;margin:0;padding:0;font-size:.9rem;font-weight:400;line-height:1.2;display:inline-flex}@media (max-width:768px){.portal-body .resolution-check{padding:12px 16px}.portal-body .troubleshooting-guide,.portal-body .troubleshooting-step{padding:15px}.portal-body .radio-label{white-space:normal}}